Features
MSP Billing That Works the Way Your Business Actually Does.
Most billing platforms were built for simple monthly fees. MSP Mesh Map was built for the way MSPs actually bill — complex agreements, multiple vendors, mixed user types, shared tenants, and customers who all want something different on their invoice.
A complete billing and management platform — from agreement structures to vendor cost reconciliation to customer-facing portals.
💰 Billing & Accounting
Late fees. Payment automation. Merchant flexibility. All built in.
MSP Mesh Map handles the billing mechanics that other platforms leave to manual workarounds. Late fees and interest are applied to new invoice lines — the original invoice is never touched. Automated payment notices go out on a configurable schedule before and after due dates, with payment links embedded directly.
Connect your existing merchant account — we don’t force you onto a specific processor, and your customer payment tokens travel with you if you ever switch. Auto-pay can be configured per agreement, with expiring card detection and failed payment handling built in.
- Late fees and interest on separate invoice lines — original invoices stay clean
- Automated payment notices with configurable schedules and embedded payment links
- Bring your own merchant account — card tokens are yours, not the processor’s
- Auto-pay per agreement with expiring card alerts and retry handling
- Alternative payment methods — ACH, Zelle, manual recording
- Missed billable time capture and invoice import from connected platforms
Every step configurable per customer. Payment link embedded in each notice.
📋 Agreements
Every billing structure your customers need — handled natively.
After 25 years operating MSPs, we built MSP Mesh Map around the billing scenarios that never fit cleanly into standard tools. Weighted user types, shared M365 tenants, multiple tenants with different license providers, department chargebacks — all handled natively, not with spreadsheet workarounds.
License invoices from Pax8, Sherweb, or Microsoft Direct can be passed through at cost, billed at MSRP, marked up, bundled, or presented as a management fee — different models for different customers, all running simultaneously.
- Weighted user billing — Full, Frontline, Kiosk, and custom types
- Shared tenant billing — one M365 tenant split across multiple entities
- Multi-tenant consolidation — multiple tenants, multiple providers, one agreement
- Location and department billing with parent invoice + subtotal breakdown
- Four license billing models — passthrough, MSRP, management fee, or bundled
- Agency billing — true per-user cost and margin across all managed clients
🏭 Vendor Billing
Full cost visibility across every vendor. Invoice customers the way they want to see it.
Any vendor with an API — cloud platforms, security tools, print services, network infrastructure, distribution marketplaces — can connect to MSP Mesh Map. Assets, licenses, and usage data pull in automatically and reconcile against your billing agreements.
Internally, you see every vendor cost per customer, per service, per location. What each customer sees on their invoice is configured to match how they think about their services — from a single bundled line to a full per-vendor breakdown to Azure charges organized by resource group or cost tag.
- Bundle multiple vendor services into a single customer-facing line
- Azure billing by complete bundle, resource group, or cost tag
- Quantity mismatch alerts across vendors before invoices go out
- Per-customer, per-location margin visibility
- Coverage gap detection — surfaces users missing services they should have
🖥️ Customer Portal
Every stakeholder at your client — served correctly.
The customer portal gives each person at your client company exactly what they need — and nothing they don’t. Billing contacts get invoice access, payment management, and agreement visibility. Every other employee gets IT tools: remote access, ticket submission, status pages, and self-help.
The portal is white-labeled with your brand and hosted on your domain. Billing contacts are designated by you — so invoice and agreement data isn’t accidentally visible to every employee with a login.
- Role-based access — billing contacts and end-users see different views
- Billing contacts: invoices, payments, agreements, auto-pay management
- End-users: remote access, tickets, knowledge base, status page
- White-labeled with your logo, colors, and custom domain
- Per-client feature configuration
📚 Asset Documentation
Your IT documentation, tied directly to what you’re billing for.
MSP Mesh Map connects to your IT documentation platform and links asset records to agreements and billing structures. When a device appears in documentation but isn’t on a managed agreement — or vice versa — that gap surfaces automatically so nothing slips through.
Asset changes in documentation trigger billing review prompts: a new device added to Hudu, a configuration change, a decommissioned endpoint. Your billing stays aligned with your documentation without manual cross-referencing.
- Asset-to-agreement linking — documented assets tied to what you bill for
- Coverage gap detection — assets documented but not billed, or billed but not documented
- Change awareness — asset additions, removals, and configuration changes trigger billing review
- Full audit trail — billing decisions linked to documentation records
Works with your existing stack
MSP Mesh Map connects to the PSA, RMM, accounting, documentation, and vendor platforms your team already runs on.
See All Integrations →Bring Your Most Complex Billing Scenario.
Shared tenants, weighted users, multi-entity splits, agency consolidation, Azure resource billing — walk us through your setup and we’ll show you exactly how MSP Mesh Map handles it.